Privacy Policy - Urgent Care Plus & Wellness

Privacy Policy

Protecting Your Health Information

Your Rights – Protecting Your Health Information

Federal law protects your health information. You have the right to:

  • Get a copy of your medical record

    You can request an electronic or paper copy of your health information. We will provide it within 30 days. Reasonable fees may apply.

  • Request a correction

    If you believe your health information is incorrect or incomplete, you may ask us to correct it. We may deny your request but will explain why in writing within 60 days.

  • Request confidential communications

    You may request that we contact you at a specific phone number, address, or method. We will honor reasonable requests.

  • Limit what we use or share

    You can ask us not to use or share certain information for treatment, payment, or operations. We may deny these requests unless you paid out-of-pocket in full.

  • Get a list of who we shared information with

    You can request an accounting of certain disclosures we have made of your health information over the past six years, excluding those for treatment, payment, and operations.

  • Get a paper copy of this notice

    You can request a printed version at any time.

  • Choose someone to act for you

    If you have given someone medical power of attorney or have a legal guardian, they may exercise your rights.

  • File a complaint if your rights are violated

    You can file a complaint with us or the U.S. Department of Health and Human Services (HHS). We will not retaliate against you.

Your Choices

You have the right to decide how we share information in these situations:

  • Sharing with family, friends, or others involved in your care
  • Sharing during a disaster relief effort

We will follow your written preferences whenever possible.

We will never share your information for:

  • Marketing purposes
  • Selling your information
  • Most uses of psychotherapy notes

unless you give us written permission.

How We Typically Use or Share Your Information

We use your health information to:

  • Treat you

    Share information with doctors, nurses, labs, and others involved in your care.

  • Run our practice

    Manage healthcare operations, including improving care and communicating with you.

  • Bill for your services

    Send claims to your health insurer or other payors to get paid.

Other Ways We May Use or Share Your Information

We may share information for purposes allowed or required by law, including:

  • Public health and safety reporting
  • Health research
  • Compliance with law enforcement and court orders
  • Organ donation and coroner requests
  • Workers' compensation claims
  • National security and military purposes
  • Lawsuits and legal actions

We only share the minimum necessary information required.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your health information.
  • We will promptly notify you if a breach occurs that may compromise your information.
  • We must follow the practices described in this notice and provide you with a copy.
  • We will not use or share your information in ways not covered here unless you authorize us in writing.

For more details, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html

SMS and Mobile Communication

We will not share your mobile number or text messaging consent information with third parties for marketing or promotional purposes. Text message originator opt-in data will not be disclosed to any third party.

Changes to This Notice

We may change this notice at any time. Any changes will apply to all information we already have. The updated notice will be available in our office and on our website.

How to File a Complaint or Get Help

If you have questions, concerns, or wish to file a complaint, you may contact:

Privacy Official

Urgent Care Plus and Wellness

20711 Bellaire Blvd suite B, Richmond, TX 77407

(281) 762-2208

Or contact:

U.S. Department of Health and Human Services, Office for Civil Rights

200 Independence Avenue, S.W., Washington, D.C. 20201
1-877-696-6775

We will not retaliate against you for exercising your rights.